Shipping, Payment Options & Returns


These 'parcels' are sent as an untracked LETTER which means the delivery times are likely to be extended due to the changes with Australia Post delivery days for regular mail.  
It is not recommended if you need your items within 10 days of ordering, please select regular parcel post.  


We offer free shipping within Australia on all orders over $95.  This will be shipped on either regular post or Aramex Couriers* and discount express post for orders over $95-$150

Regular Post - 7-10 days
Express Post - 2 - 5 days
Aramex - 1 - 8 days
These are shipped 'Authority to leave' and will be left in a safe place.  Signature on delivery is available, $3.95 cost - please request on your order comments.

Shipping Charges:

Shipping charges annoy us too, so we only charge you what it costs us.

^Ultra Economy - $3.20 or $4.20 (untracked envelope - no insurance)
Regular Post - $9.79 (tracked satchel)
Express Post - $12.96 (tracked satchel/box)
Express Post Cylinder - $26.20 (5kg, 1m length) **estimate only**
Aramex - $8.99+ (tracked satchel/box up to 5kg) Prices quoted on orders up to 2m & 25kg.

 ^ULTRA ECONOMY CONDITIONS - suitable for small orders only

  • untracked shipping
  • not recommended for time sensitive orders
  • not recommended for delivery to multiple tenancy and industrial sites - please note that if you choose this delivery option for this, it may not be eligible for replacement if not delivered.  It is recommended that you deliver to a PO Box or C/- your local post office.
  • shipped via regular mail letter service - it will most likely be delivered to your letterbox/regular mail receival.
  • 10 - 21 WORKING day delivery time for metro and major regional centres.
  • Orders that are not delivered will be replaced or refunded at the customer request - 25 working days after shipping (metro & major regional areas) or 30 days for zone 3 (rural areas) at our discretion.
  • Replacement orders shipped on the same ultra economy option will only be replaced free of charge once.
  • If replaced - no refund will be offered for further lost parcels.
  • We are UNABLE to provide you with updates as this is an untracked option, we can only provide the date it was shipped.

Priority Shipping:

Team Global Express is a 1-2 day delivery service to capital cities and most regional centres.  It is not a guaranteed overnight service.

If you require your order urgently on Priority, please contact us before 12pm for same day shipping.  Estimated prices are:
1kg Satchel - $23.96
3kg Satchel - $37.94
5kg Satchel - $54.00

If you opt for Toll priority at check out and your delivery is outside the area for the cart price you will be contacted with the outstanding balance for shipping.

Please note - NORTHERN TERRITORY - we can ship toll, but it is expensive and express post is our recommended shipping option.  If you require Toll to the NT please contact us for pricing.

1kg & 3kg will be shipped Authority to Leave.  5kg that are not signed for/require re-delivery will be liable for the $30 re-delivery charge.

Heavy, long and bulk orders*:

Will be shipped Aramex (max 2m length) where available, or TNT outside of the Aramex network. 

*Rod and plate shipped in full lengths may not be eligible for free shipping, and will be quoted on order.  
All prices provided are an estimate and subject to change if our freight charges increase.

Payment Options:

We accept credit card and direct deposit for payment. 

Credit Card - Simply follow the credit card payment in the checkout.

Direct Deposit - if you opt to pay using direct deposit, your order will NOT be shipped until funds have cleared or we receive a receipt of payment.  This is not an automatic payment process, so can delay shipping.  


Despite our best efforts, sometimes we make mistakes!  If we have made an error in your order, please contact us immediately, so we can arrange the correct items to be shipped and return of incorrect items.

Change of mind - we are more than happy to refund the value of the goods for change of mind on return of stock, less a 10% re-stocking fee.  You must contact us prior to return of goods. and we will provide you with a return freight label/freight pick up.  Products must be returned within 30 days in the original packaging.
Free shipping and return freight charges are non-refundable - if you received free shipping on your order, the cost of this will be deducted from the refunded amount.
Credit Card refunds - if you paid for your order on credit card, transaction and refund transaction charges may be deducted from your refund amount.

Special and cut to order - there is no returns on special order products.  Rod, plate, sheet or bar (or ex stock products that are changed - threaded or cut to length) are not eligible for refund.

Faulty products - If your product is faulty or has been damaged in transit, please contact us immediately, we will arrange return and replacement.